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Employee prints the wrong company name in program

Years ago, my marketing director produced a program for a training event, and the person printing it for her put the wrong company in the content. Let's just say that I was not too happy. But I thought about it, and what could be done? She was already beating herself up over it and had always been a top performer for me and the company. So, we met about it and decided we would make the best of the situation, as well as put a plan in place to fix the programs. She knew I wasn't happy and that it made us look bad. But, she was also surprised I didn't overreact or blow up at her. Years later, she told me she really respected me for how I handled the situation, and it's one of the reasons she stayed with the company and felt loyal to me.

--Doug Dwyer

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This page contains a single entry from the blog posted on November 19, 2006 11:48 PM.

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